This happened a good while back, but I'm trying to get my mind off a bad ear ache.
Where I live, the sanitation company issues those large trash carts on wheels that allow a truck equipped with a grapple-like device to pick up the carts and empty the contents into the top of the truck. These trucks are the same size as the ones that pick up dumpsters with the front mounted arms.
I don't recall the exact price, but you have to pay for the use of each cart and are allowed a maximum of 4. One day, I came home from work and discovered that one cart had a broken wheel and lid. There was no way it could be fixed so I contacted the company and told them I needed another one. About a week later a new one was brought out and they removed the damaged cart. Problem solved or so I thought.
A couple weeks later or so,I was home when the trash truck came by as scheduled to pick up the trash. It wasn't until after I heard a loud crash that I got up and looked to see what it was. The driver had deliberately or without caring, allowed the cart to be slammed to the ground by releasing it early before it was close to the ground when the grapple arm was lowered. I walked out to the street and noticed another broken cart. This time I got on the phone and asked to talk with a supervisor, but was told that the lady would relay my info to him. Apparently, my call and info was not made known to the supervisor, because the problem kept reoccuring.
It's kind of hard to drag a cart back down your driveway when the wheels are not there and the lid won't stay on. After I made a third call, I made darn sure to be home and observe what the driver did the next time. He threw the cart with the lift arms so that it traveled about 15 feet or so and broke again. I ended up using 3 carts, but two were broken after this latest incident.
Not only was the driver deliberately breaking company property, but what if a bystander was walking past or was near the truck. He/she could be injured when a cart is thrown with such force.
After observing what anyone could call retaliatory behavior, I made a phone call to the company and would not accept to speak with anyone else, but a supervisor. I was only polite, but made sure to get across to him that this employee was costing the company money and was a bad representation of their business. My intention was not to get the guy fired, but the guy definitely had issues that needed some attention. If someone has behavior issues, they sure don't belong behind the wheel of a large truck like that or be working among the public, IMHO.
The next time the trash was scheduled to be picked up, there was a different driver from then on.
I've heard by some employed in the sanitation industry that they have sometimes been known to use tactics to retaliate against customers that complain. Guess this was one example of such behavior.
Where I live, the sanitation company issues those large trash carts on wheels that allow a truck equipped with a grapple-like device to pick up the carts and empty the contents into the top of the truck. These trucks are the same size as the ones that pick up dumpsters with the front mounted arms.
I don't recall the exact price, but you have to pay for the use of each cart and are allowed a maximum of 4. One day, I came home from work and discovered that one cart had a broken wheel and lid. There was no way it could be fixed so I contacted the company and told them I needed another one. About a week later a new one was brought out and they removed the damaged cart. Problem solved or so I thought.
A couple weeks later or so,I was home when the trash truck came by as scheduled to pick up the trash. It wasn't until after I heard a loud crash that I got up and looked to see what it was. The driver had deliberately or without caring, allowed the cart to be slammed to the ground by releasing it early before it was close to the ground when the grapple arm was lowered. I walked out to the street and noticed another broken cart. This time I got on the phone and asked to talk with a supervisor, but was told that the lady would relay my info to him. Apparently, my call and info was not made known to the supervisor, because the problem kept reoccuring.
It's kind of hard to drag a cart back down your driveway when the wheels are not there and the lid won't stay on. After I made a third call, I made darn sure to be home and observe what the driver did the next time. He threw the cart with the lift arms so that it traveled about 15 feet or so and broke again. I ended up using 3 carts, but two were broken after this latest incident.
Not only was the driver deliberately breaking company property, but what if a bystander was walking past or was near the truck. He/she could be injured when a cart is thrown with such force.
After observing what anyone could call retaliatory behavior, I made a phone call to the company and would not accept to speak with anyone else, but a supervisor. I was only polite, but made sure to get across to him that this employee was costing the company money and was a bad representation of their business. My intention was not to get the guy fired, but the guy definitely had issues that needed some attention. If someone has behavior issues, they sure don't belong behind the wheel of a large truck like that or be working among the public, IMHO.
The next time the trash was scheduled to be picked up, there was a different driver from then on.
I've heard by some employed in the sanitation industry that they have sometimes been known to use tactics to retaliate against customers that complain. Guess this was one example of such behavior.
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