Has anyone ever had a customer service rep hang up on them? Burris Tacticals rep did on me today! They screwed up on packaging and now I have to wait for 3-4 weeks for them to make it right.I ordered a 30mm scope mount and they sent me a 1" mount in a 30mm package.
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Not a customer service rep but I've had a telemarketer hang up on me...
Caller - I'm calling to save you money on your car insurance
Me - Great, I'm glad you called
Caller - Hope I can help you out, what do you drive
Me - 1984 Yugo
Caller - Dialtone.... -
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Sprint charged me $500 on accident instead of $50 when I paid a bill in their store once. Called their customer service and they then told me it'd be at least two weeks to refund my money. Had the same thing happen with the woman I talked to, you could tell she got a lot of crap in her job.Comment
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I'd call back and ask to speak to a manager. They record almost all those calls for "quality assurance and training purposes."
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Nope, but I've hung up on them before....Comment
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YepComment
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Yep x 3Comment
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Verizon
IkeComment
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As a Customer Service Manager myself, this is what I recommend as well.Originally posted by KeeganNotSansaba View PostI'd call back and ask to speak to a manager. They record almost all those calls for "quality assurance and training purposes."
We can't listen to every interaction, so bringing it to the attention of a manager will do wonders. Just make sure you have the name of the rep you spoke to, and at very least, do not call from a skype or vonage phone(no caller ID shows up, so the call cant be searched for).
That said, I've also hung up on a many a customer for being overly vulger or threatening me. My favorite was the russian guy... "you really should do this for me... I'm very well connected wit ze KGB..." me: "Sorry, sir, that's not relevant. Answer is still no." He repeats. Me: "if i can be candid with you sir, I'm born and raised in Texas. Your irrelevant threats do not concern me."
'course, that was before I was a manager... man the stories I could tell you of the things I get told... my favorite thing to do is to catch a person in a lie, and make them realize I know better... their reactions are usually hilarious...Comment
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They will do it sometimes just to get rid of you knowing that its really unlikely if you call back you will get them again. At least the big call centers have this happening at times.
I love harassing telemarketers. I like to tell them to "hang on" just a second and sit the phone down and not pick it up for several minutes. Some places used to have rules about. Ot hanging up and they would stay on the empty line for a looong time.Comment
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Originally posted by TxTechsan View Post
I'm sitting with my brother one day, about 10 years ago, watching a cowboys game. Phone rings and he picks it up, puts it on speaker. Its a telemarketer, says their housekeeping business will be in the area soon, and would like to give him a discount first service as an opportunity to earn his business. My Brother goes "Oh, you guys are the topless maids I've heard about?"
Lady gets all indignant: "No sir, not at all, blah blah blah"
His reply: "Well my wife cleans the house, so if you're not topless, what's the beneifit to switching services?"
They hung up, and apparently never called back.Comment
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As a tech support rep, I have hung up on a number of abusive and/or vulgar clients. As a senior tech rep on my help desk I also get calls transferred to me by females who have men on the phone that just can't wrap their brains around taking direction from a woman and ask to speak to a man. Those are my favorites. For some reason their computer has to go through a reboot after every troubleshooting step.Originally posted by Davoh View Post
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