Big props to Customer Service for Rip Cord Technologies, in particular, Kelsey. I have one of their rests that was missing the arrow containment bar (the thingy that keeps the arrow from falling off the rest). I emailed today to see if I could order one and how much they cost.
To my surprise, I received a response barely an hour later. They offered to mail me the bar and screw to attach it at no cost.
Not that this is a great deal of cost to them, but it is so refreshing to get a prompt response with a positive solution in today's world of disappearing customer service.
This kind of stuff goes along way with me on building brand loyalty.
To my surprise, I received a response barely an hour later. They offered to mail me the bar and screw to attach it at no cost.
Not that this is a great deal of cost to them, but it is so refreshing to get a prompt response with a positive solution in today's world of disappearing customer service.
This kind of stuff goes along way with me on building brand loyalty.
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