There is nothing worse than poor customer service when you run a business. I purchased a Arizona EZ Fletch from an archery shop in the area. When I got home, I opened it up and found that it had been used. In fact it had so much glue inside, that it would not work properly. I called the business to see if I could come and switch for a new one. I was told that the one I bought was the last one they had. I asked if they were getting any more of them in. I was told "yes." I asked when they expected them in, and was told this week. Mind you, this is two weeks ago now. I called today and asked if they had come in. I was told no, that it was the peak season and that they meant to tell me that it was used when I bought it, that is why it was marked down. The price was $38. I told the person that it was the same tag that was on it at the TTHA Extravaganza. I told her that I would just come in and get my money back. She told me that the owner special ordered it for me and that I could not get my money back. I told her that I had talked to the owner last weekend and was told that it would be in Tuesday. I have talked to the owner 2 times and 2 other employees since I bought it and have been told it would be in last week, this week, and now supposed to be in next week. I have given my name and number 2 times before today and when I was asked for it again today, I replied that "y'all have my name and number." She replied,"Well, you can give it to me again and I can help you, or you won't and I won't help you." Now, I have never been rude to any of the employees. She told me the owner would call me back. It is now 5:43 and I have not received a phone call and my conversation with her was at noon.
I don't care if they get one in, I will go get my money back and never patronize their business again. Thanks for letting me rant.
I don't care if they get one in, I will go get my money back and never patronize their business again. Thanks for letting me rant.
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