Grim Reaper Costumer Service

[LWArchery]

I was making some per season prep thursday before heading out to the lease. I took out of my quiver an arrow that I had shot three deer with last season. Shot it about five times into my cube target and went to pull it out with only two blades left on the head. I sent them a picture of the head on Friday via email around 8:30am and got this response by noon. I will keep on using these broad heads and would HIGHLY recommend them to everyone. I have been using these broad heads for the past 4 years and this the first problem I have ever had.



"Shawn,

That is definitely not normal, I am having a new 1903 sent out to you ASAP to replace the failed head. I will have it sent to your attention per the address at the bottom of your email. Sorry for the trouble."



Regards,

Justin Lowry
Regional Sales Manager

https://www.grimreaperbroadheads.com

[LWArchery]

Just recieved my new heads today and they shipped them to my office. NO CHARGE NOW THATS CUSTOMER SERVICE!

[slayer]

That's customer service

[glw1982]

That's great service.

[Brett C]

Justin is good people!

[muley4x4]

that's awesome!!!

[TX_Kevin]

Yes, that it customer service. Seems like archery is the last place where it matters.

[offthemap]

I had the same exact thing happen to one of my GR's yesterday. I shot it into my target and it came out with two blades. I guess I'll give customer service a call!! Thanks for the heads up

[strangmusic18]

I thought that it being so close to haloween that you were going as the Grim Reeper for your cOstUme! I now read cUstOmer service. Did they send you a whole new package?

[LWArchery]

I thought that it being so close to haloween that you were going as the Grim Reeper for your cOstUme! I now read cUstOmer service. Did they send you a whole new package?

I cant spell. I cant think and type and listen to borring enigineers at the same time.

[sector42]

Glad to see they made it right for you. Good customer service is rare these days.

[Loneaggie]

Good to hear. Those are the only mechanical heads I like. I've drained a few pigs with them. Increasingly Customer Service will win you more business than expensive marketing. Just my two cents.

[ELKAHOLIC]

Cool I love Grim Reapers.

[mboltm]

I love my GR's

[Speedgoat]

Dude, what did you expect? They have to wear out sometime. I would say after three deer I think that you got your money back. They are nice heads though.